Saga Studies Pty. Ltd. (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you use our education consultancy and student visa services.

This policy applies to all clients, including individuals who are not Australian citizens or residents.

1. Information We Collect

We may collect personal and sensitive information including but not limited to:

Personal Information

• Full name
• Email address
• Phone number
• Residential and mailing address

Identification Information

• Passport details
• Driver’s licence
• Government-issued identification

Immigration & Education Information

• Visa history
• Immigration status
• Travel history
• Academic records
• English test results
• Interactions with immigration authorities

Sensitive Information

• Financial documents
• Bank statements
• Genuine Student (GS/GTE) statements
• Passport-sized photographs

We only collect information that is reasonably necessary to provide our services or comply with legal obligations.

2. How We Collect Information

We collect personal information:

• Directly from you (through enquiry forms, email, phone, WhatsApp, social media or in person)
• From education providers
• From Australian Government departments (with your consent)
• From third-party service providers involved in your application

Where reasonable and practicable, we collect personal information directly from you.

3. Purpose of Collection

We collect and use your personal information to:

• Process student visa and education applications
• Communicate with education institutions and immigration authorities
• Provide updates regarding your application
• Provide counselling and advisory services
• Comply with Australian legal and regulatory obligations
• Improve our services

If you do not provide required personal information, we may be unable to provide our services.

4. Disclosure of Personal Information

We may disclose your personal information to:

• Australian Government Departments (including the Department of Home Affairs)
• Education institutions
• Professional advisers (lawyers, accountants, migration agents)
• Payment processors and IT service providers
• Our related entities and operational offices, including in India

We only disclose information where necessary for service delivery or legal compliance.

5. Overseas Disclosure & Data Storage (Important)

Some personal information is stored and processed in secure systems located in India, where our operational support team is based.

We may disclose personal information to our related entities and authorised service providers in India for the purpose of processing applications and administrative support.

Saga Studies Pty. Ltd. takes reasonable steps to ensure overseas recipients handle personal information in accordance with Australian privacy standards.

Where required under APP 8, Saga Studies Pty. Ltd. remains accountable for the protection of personal information disclosed overseas.

By engaging our services, you acknowledge that your information may be stored and processed in India.

6. Cookies & Website Analytics

Our website may use cookies, Meta Pixel, Google Analytics and similar tracking technologies to:

• Improve user experience
• Monitor website performance
• Deliver relevant advertising

You may disable cookies in your browser settings.

7. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures include:

• Secure digital storage systems
• Restricted staff access
• Password-protected systems
• Confidentiality obligations for staff
• Secure communication channels where appropriate

We retain personal information only as long as necessary to provide services or meet legal obligations. When no longer required, information is securely deleted or destroyed.

8. Notifiable Data Breaches

If we become aware of a data breach that is likely to result in serious harm, we will:

• Investigate the incident promptly
• Notify affected individuals where required
• Notify the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme

9. Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete or outdated.

Requests should be made in writing to the contact details below.

We will respond within a reasonable timeframe (generally within 30 days).
We may charge a reasonable administrative fee for access requests where permitted by law.

10. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us at:

Email: info@sagastudies.com

Please provide details of your complaint. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with:

Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au/

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Contact Us

Saga Studies Pty. Ltd.
U210, 480 Collins Street
Melbourne VIC 3000
ABN: 41 600 970 545

Email: info@sagastudies.com
Phone: +61 370509366